FAQ

  • What kind of warranty and support do you provide?

    All our products carry a standard 3 year warranty and cover all defects except for physical abuse to the products. In addition we are committed to customer satisfaction so we will perform repairs on our product as long as parts are available while also providing full life time support.
  • Can I bring my system with me if I move?

    Our antennas can be moved and they are self-adjusting so installation is often very easy. However we do sometimes have to perform a few manual adjustments when we install a system. Therefore it is possible for you to move it but I would recommend you have us install it.
  • Will the system work if there is no power?

    No, the system requires power in order to function. We can install an optional external alarm that will alert you if power is cut to the system, but in most cases you will notice if you have no power in your store.
  • What kind of power requirements do the systems have?

    All our antennas use a 12V AC 0.5A power adaptor. We do require that there is an open power plug somewhere fairly close to the system. In some older buildings it may be required to run a new power line to the system.
  • How far away do you do installs?

    We have dealers who install all around Canada and the world. We will personally handle any installs locally within a 2 hour drive. It is also possible to do self installations on certain systems.

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Contact us
E2-601,Tian An Cyber Park,36# Yong Feng Avenue Qinhuai District,Nanjing, China 
Tel:+86-025-84373751 
Fax:+86-025-86557856
Email: info@njbohang.com 

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